Frequently Asked Questions
Everything you need to know about our high-fidelity audio products and services.
What is the typical shipping time for international orders?
International orders generally arrive within 7 to 15 business days via standard shipping, though express options are available at checkout for faster delivery.
Does iKKO Audio provide a warranty on its IEMs and DACs?
Yes, all our hardware products come with a standard 12-month limited warranty covering manufacturing defects and hardware failures.
What is your return policy for audio equipment?
We offer a 30-day return policy. Products must be returned in their original packaging with all accessories included to be eligible for a full refund.
Are iKKO products compatible with both iOS and Android?
Most of our portable DACs and IEMs are designed for cross-platform compatibility. However, some specific lightning cables or USB-C adapters may be required depending on your device model.
How do I track my order once it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.