Returns & Exchanges
At iKKO Audio, we stand by the craftsmanship of our high-fidelity audio equipment and offer a 30-day return window for items in their original condition and packaging. If you are not completely satisfied with your sonic experience, our team is here to facilitate a seamless exchange or refund.
Initiate Your Request
Contact our support team via the official portal with your order number and the serial number of your iKKO device to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Place the product in its original luxury packaging, ensuring all ear tips, cables, and accessories are included to avoid restocking fees.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for verification.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing